Country Inn & Suites by Radisson, Crystal Lake, IL

Very disappointed in this hotel. I’ve stayed at quite a few Country Inn and Suites and this one is by far the worst stay I’ve had. Bedroom- The room smelled of must and cologne. Beds were insanely squeaky. My son would barely move and the bed would squeak so loud it would wake me and my husband up. Our bed was just as bad. We opened a drawer to use it and it was full of debris. The shower had minimal pressure and had to be placed all the way on hot to even have some warmth. The room was out dated and very much in need of upgrading (not too big of a deal to me though). Pool/hot tub- YUCK! The pool seemed unclean as the bottom was not visible and seemed very cloudy. My son decided to swim in it anyway and said he felt slimy and that the bottom of the pool felt like it had sand on it. You could clearly see the siding of the pool breaking apart. The hot tub was clean but had the same issue of the siding breaking apart and the bottom felt like sand was in it. There were also areas that looked as though mold or algae were growing. The women’s bathroom was freezing in the pool area which made a very uncomfortable use while wet. Breakfast- Day one breakfast had cold dried out potatoes, eggs that were dried out, and waffle mix that was too thin. Day two breakfast was better with good scrambled eggs and sausage gravy with biscuits. The coffee was horrible. Overall hotel- The stairs needed vacuumed, the halls smelled old and kind of musty like the bedroom, and the hotel was outdated. Staff- The night staff was great for check in she was very pleasant. No other interactions with staff happened until check out. I expressed my concerns to the front desk upon checkout and she stated she “would let the manager know” and that I “might get a call”. Would not recommend and will not stay here again.

Incredible staff and Hotel. Room was spacious and clean, watched a couple of movies shower had great water pressure . The people there made a huge difference we left an important small pillow there. It belonged to my daughter who had just left the hospital. She has had that pillow for 12 yrs! The staff found it and helped us get it back. All during our time they were great. Breakfast was longer than most places as well. Would recommend that location for any outing from work to family.

Rooms were fairly comfy but I have yet to find a motel that has a recliner that I can sleep in. I cannot sleep in a flat bed & very rarely am accommodated. I cannot take my sleeping chair with me on a flight so I have to make other costly arrangements. Also, there were more choices of pastries & other foods for breakfast. And, we set a wake-up call for our last morning & we never got the call but luckily, we were already awake.